Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

About Our Products

  1. What makes COCCH products unique?

    • COCCH products are crafted from high-quality, sustainably sourced ingredients. Our focus on combining ethical practices with modern science ensures that each product not only enhances your well-being but also supports environmental sustainability.

  2. Are all COCCH products organic and cruelty-free?

    • Yes, we are committed to maintaining organic and cruelty-free standards. Our products are free from harmful chemicals and have never been tested on animals.

Ordering and Shipping

  1. How can I track my order?

    • Once your order is shipped, you will receive a tracking number via email. You can use this number on our website to track your order's status.

  2. Do you ship internationally?

    • Yes, we offer international shipping. Please note that shipping rates and delivery times vary depending on the destination.

Usage and Care

  1. How should I store COCCH skincare products?

    • To maintain product integrity, store your skincare items in a cool, dry place away from direct sunlight. Ensure the caps and lids are securely fastened to prevent exposure to air.

  2. Can I use COCCH products with other skincare brands?

    • Absolutely! While COCCH products are designed to work synergistically, they can also be used in conjunction with other skincare products. We recommend patch testing when mixing routines.

Returns and Exchanges

  1. What is your return policy?
    • At COCCH, we ensure each product is of the highest quality before it reaches you. Due to the nature of our products and our commitment to hygiene and customer safety, we do not accept returns or exchanges. If you have any concerns about your purchase, please contact our customer service team for assistance.

Sustainability Efforts

  1. How is COCCH contributing to environmental sustainability?
    • Our commitment to sustainability is reflected in our sourcing methods, production processes, and packaging choices. We use recycled materials for packaging and ensure all ingredients are ethically sourced.

Community and Engagement

  1. How can I become a part of the COCCH community?
    • Joining our community is easy! Follow us on social media, subscribe to our newsletter, and participate in our community events. You can also share your COCCH experience online with the hashtag #COCCHites.

Privacy and Security

  1. How do you ensure customer data protection?
    • Protecting your privacy is paramount to us. We employ advanced security measures to protect your personal and payment information. For more details, please visit our Privacy Policy page.